Booking
How do I book a ride?
Call us at (916) 581-1076, or book online. After you book, our dispatch office calls you to confirm.
How far ahead should I book?
As early as you can. Online booking is open from tomorrow up to 90 days ahead. Same-day rides are often available: call us to check.
Who can book online?
Anyone booking a ride that the rider or their family pays for (card, cash or check).
How do I change or cancel a ride?
Call us at (916) 581-1076 as soon as you can.
Can I book the trip home too?
Yes. Book a round trip and tell us when to pick you up for the way home. If you don’t know when your appointment will end, we plan the return for about an hour after the appointment time, and dispatch confirms it with you.
Cost and payment
How much does a ride cost?
The price depends on the distance and the kind of ride. When you book online, you see the price for your trip, and dispatch confirms it when they call. You can also call us for a quote.
How can I pay?
Visa, Mastercard, American Express or Discover, over the phone or from an emailed invoice. We also take cash and checks.
Riding with us
I use a wheelchair. Can I stay in it?
Yes. Our vans have lifts, and your chair is secured with Q’Straint. You wear a seat belt and shoulder harness. Tell us if your chair is wide or powered.
I don’t have a wheelchair. Can you bring one?
Yes. Tell us when you book, and we’ll bring one.
The rider needs to lie down. Do you have a gurney?
Yes. We offer non-emergency gurney / stretcher rides. Choose “gurney / stretcher” when you book online, or call us. When you book online, you see the price for the ride, like any other ride, and dispatch confirms it when they call.
There are stairs at my home. Can you help?
Yes. We have a motorized stair chair, and every team member is trained to use it. Tell us about the stairs when you book.
Can someone ride with me?
Yes. A family member or caregiver can ride along. Tell us when you book.
Are you an ambulance?
No. Westar provides non-emergency transportation only. In a medical emergency, call 911.
Where and when
Where do you drive?
Placer, Nevada, Sacramento, El Dorado and Yuba counties. We also provide long-distance non-emergency transport anywhere in the continental United States. See the service area.
What are your hours?
Our office is open Monday to Friday, 8 am to 5 pm. Rides run 7 days a week, by appointment.
Do you work with care facilities?
Yes. We offer standing and recurring rides, discharge rides and invoicing by email. See rides for facilities.